Terms and Conditions

Effective date: September 23, 2026 · Last updated: September 23, 2026

Cristobal Jones (FiuFiu Labs), an independent developer based in Chile.

These Terms and Conditions govern your use of the FiuFiu app and the website at https://fiufiuapp.com, together the "service". Your agreement is with Cristobal Jones, referred to as "we", "us" or "our". Registration details: Individual developer operating in Chile; no incorporated company.

By creating an account, purchasing a subscription or using the service, you agree to these terms. If you do not agree, do not use the service. Our Privacy Policy explains how we handle personal data. Accepting these terms does not give consent to optional analytics or device permissions.

1. What FiuFiu provides

FiuFiu helps you follow a wake-up routine. Its features include system alarms, recurring wake schedules, bedtime and sleep goals, wake-up challenges, morning mood records, streaks and progress. On supported devices, it can display sleep information from Apple Health and block selected apps in connection with your alarms. The community feature board lets signed-in members submit ideas, upload photos, comment and vote.

Availability depends on your device, operating system, app version, permissions and subscription. Check the features and requirements shown in the app before subscribing. A community suggestion or roadmap entry is not a promise that we will deliver a feature or deliver it by a particular date.

2. Age and account requirements

You must be at least 16 years old. If you are under the age of majority where you live, review these terms with a parent or legal guardian and obtain their permission. Where local law requires parental authorisation for particular data processing, that requirement also applies.

The app's main service requires a signed-in account and active Pro access, including an eligible trial. You can read the website without an account. Account settings, support and legal information remain accessible through the routes provided in the app when Pro access is locked.

Provide accurate account information, keep your sign-in credentials secure and use only accounts you are authorised to access. You are responsible for your own use of the account and for taking reasonable steps to prevent unauthorised access. Contact support@fiufiuapp.com if you suspect a security problem. You are not responsible for failures in our own security merely because they involve your account.

3. Alarms, challenges and app blocking

You choose your alarm times, repeat days, challenge settings and available blocking options. Review them before relying on a schedule, particularly after changing devices, time zones, permissions or operating-system settings.

Wake-up challenges may involve movement, taking a photo, scanning a barcode or solving a problem. Camera and sensor recognition can make mistakes or fail in unsuitable conditions. Choose challenges you can complete safely and use the recovery options shown in the app if a challenge cannot be verified.

A Stop Alarm uses an available allowance to stop the current alarm without completing a challenge. It does not cancel future occurrences of a repeating alarm. Review the app's explanation and your remaining balance before using a Stop Alarm.

App blocking requires supported system permissions. It restricts the apps you select according to the settings available on your device. System restrictions, revoked permissions or software changes can affect blocking. Review your selection so that you can still reach anything you may need urgently, and use the app's blocking controls or your device settings to withdraw permission.

Keep your device charged and check alarm permissions, sound and volume. Test your setup. Use an independent backup alarm when a missed wake-up could have serious consequences. FiuFiu cannot guarantee that an alarm will sound, that a challenge will recognise every attempt, or that you will wake up at a particular time.

4. Health and physical safety

FiuFiu is a routine and wake-up aid, not a medical device or medical service. Sleep summaries, mood records, goals and streaks do not diagnose or treat a condition and are not a substitute for professional advice. Seek advice from a qualified healthcare professional about sleep or health concerns.

FiuFiu is not intended for emergency alerts, patient monitoring, medication administration or other safety-critical uses. Do not use it as the sole safeguard where a missed, delayed or silenced alarm could lead to injury. Use appropriate dedicated systems for those purposes.

Only attempt movement or photo challenges in a safe place. Keep your surroundings clear, choose activities suitable for your abilities and stop if you feel pain, dizziness or discomfort. Do not use a challenge while driving or operating equipment. Your safety takes priority over completing a challenge or maintaining a streak.

5. Pro subscriptions, trials and allowances

Pro is offered through Apple's App Store or Google Play as a monthly or annual subscription, where available. The purchase screen and store confirmation show the price, billing period, included features and any introductory offer. An annual plan is billed for the year even if the app also shows a monthly equivalent.

Subscriptions renew automatically unless cancelled through the store. Apple may process renewal in the 24 hours before the current period ends; cancel at least 24 hours before renewal. For Google Play, cancel before the renewal date shown in your subscription settings. The store's applicable billing rules and mandatory consumer rights apply.

A free trial is available only when offered by the store and when you are eligible. Its duration and the price payable afterwards appear before confirmation. Unless you cancel within the store's deadline, the trial converts to a paid subscription. Any reminder from FiuFiu is a convenience and may not arrive; the store confirmation determines your billing date.

Cancel through Apple subscription settings or Google Play subscription settings. Deleting the app, signing out, deleting your FiuFiu account or contacting support does not itself cancel store billing. Cancelling normally preserves access until the end of the paid period. Trial access may end earlier under the store's rules. When access expires, the main app features may become unavailable; arrange another alarm before relying on an expired subscription.

The app shows your included Stop Alarms. Included allowances refill each calendar month and unused included amounts do not carry over. They are permissions to use app features, have no cash value and cannot be sold or transferred to another person. The allowance shown at purchase applies to your plan.

Use Restore Purchases in Settings with the store account used to purchase. Subscription access must also be associated with the correct FiuFiu account. Contact support if the app reports an ownership conflict. A purchase on one store does not by itself promise access on another store or every platform.

Request refunds through the store that billed you. We can help investigate service or purchase issues. Cancellation does not automatically refund earlier charges, and these terms do not remove any refund, withdrawal or other remedy that the law gives you.

Price changes follow the store's notice and consent rules. We will explain material reductions to a paid plan before they take effect and preserve any rights you have to cancel or seek a remedy. No change to these terms authorises an undisclosed charge.

6. Community rules and moderation

The community board is for FiuFiu suggestions and problems. Constructive criticism is welcome. You must have the rights needed to submit your text and photos. Do not submit unlawful content, harassment, hate, sexual content, threats, graphic violence, scams, spam, impersonation or personal information about yourself or others. Do not manipulate votes, evade blocks or abuse reporting tools.

New display names, posts, comments and uploaded photos require review and approval by our team before they appear to other signed-in community members. Bug reports remain private to their author and our team. We review reports ourselves and may remove content or restrict accounts. A report alone does not remove content or suspend an account. We do not send community content to OpenAI.

Use Report or block on a contribution to report content or a member's behaviour. Reports are private to the moderation process. Blocking hides the member's contributions and prevents interaction in either direction. Manage blocks in Community rules and controls. See the community rules for instructions.

We may withhold or remove content and restrict community access for rule violations or to protect members. To ask about or appeal a decision, contact support@fiufiuapp.com. If you report an intellectual-property infringement, identify the work, the disputed submission, your rights and a way to contact you.

7. Your content and feedback

You retain your rights in the content you submit. You give us a non-exclusive, royalty-free permission to host, copy, process and display it as needed to operate the service. This includes showing published community submissions to members and reviewing them for safety. Service providers may process it for those purposes as described in the Privacy Policy.

This permission lasts only as needed for those purposes and any lawful retention explained in the Privacy Policy. Account deletion removes community contributions as described on the account deletion page. We cannot undo copies that another member has already made outside the service.

If you suggest an improvement, we may use the idea to develop FiuFiu without paying you or promising to implement it. This does not transfer ownership of your photos or other submitted material, or give us permission to use your personal data for unrelated purposes.

8. Acceptable use and our intellectual property

Use the service lawfully. Do not access another person's data without permission, interfere with security or availability, distribute malicious software, fraudulently obtain paid access or allowances, or abuse trials. Do not sell accounts or copy, redistribute or reverse-engineer the app except where the law or an applicable open-source licence permits it.

The app, website, Fiu character, branding, artwork, sounds and code belong to us or our licensors. Subject to these terms and applicable store rules, you may use the service for your personal purposes on devices you own or control. We retain rights not expressly granted. Third-party and open-source components retain their own licence terms.

9. Platforms and other providers

FiuFiu uses external providers for services such as sign-in, cloud sync and subscription management. Your separate relationship with Apple, Google and other services you choose is governed by their terms. Our use of providers does not remove our responsibilities to you under applicable law.

For an App Store download, Apple's standard end-user licence agreement applies unless a custom licence is supplied through the store. These terms govern our service alongside that licence; the applicable store licence controls any conflict concerning the App Store software licence. FiuFiu support is provided by us.

10. Changes and availability

We may update the service to fix problems, maintain compatibility, improve features or comply with law. Some updates may be required to continue using the app. Maintenance, network failures and provider outages can interrupt access or sync.

We will give reasonable advance notice of a material reduction or discontinuation where practicable. Urgent security or legal changes may require immediate action. If a change affects a paid service, we will respect your rights to continued supply, cancellation or an appropriate refund under applicable law and store procedures.

11. Suspension, account deletion and ending use

You may stop using FiuFiu at any time. Follow the account deletion instructions to erase your account. The in-app deletion flow also clears local account data and cancels FiuFiu alarms. Arrange another alarm before deleting your account. Cancel your store subscription separately to stop future renewal charges.

We may restrict or suspend access for a material breach of these terms, fraud, a security threat or a legal requirement. Where reasonable, we will explain the reason and give you an opportunity to resolve it. We may act immediately where needed to protect users or the service. Contact support to request review. Suspension does not remove mandatory consumer rights.

The Privacy Policy explains deletion and any remaining records. Provisions concerning existing payment obligations, ownership, liability and dispute resolution continue to apply to the extent needed to resolve matters arising before termination.

12. Liability and your statutory rights

We will provide the service with the care and skill required by law. We do not promise uninterrupted access, error-free recognition or a particular improvement in sleep, habits or productivity. Where the law permits, the service is provided as available without additional implied warranties.

To the extent legally permitted, we exclude liability for indirect or consequential loss and for business losses arising from personal use of the service. Where a financial cap is lawful, our total liability for claims arising from the service is limited to the fees you paid for FiuFiu, including through an app store, in the twelve months before the event giving rise to the claim.

These exclusions and the cap do not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited. Nothing here removes statutory guarantees or remedies for a defective or undelivered service. The alarm and safety explanations above do not excuse a failure to meet our legal obligations.

13. Governing law and disputes

These terms are governed by the law of Chile. Its courts have non-exclusive jurisdiction, subject to any right you have to bring proceedings in the courts where you live. Mandatory protections under the law of your place of residence remain available.

Contact legal@fiufiuapp.com about a dispute so we can try to resolve it. This does not prevent you from seeking a court remedy, contacting a regulator or exercising a statutory right. These terms do not impose mandatory arbitration or a class-action waiver.

14. Changes to these terms

We will update the date on this page when we revise these terms. For material changes affecting your rights or a subscription, we will provide notice in the app or by email before they take effect, unless an urgent legal or security reason requires otherwise. The notice will explain the effective date and any choices available to you. We will request agreement where the law requires it.

If you do not accept a change, you may stop using the service, cancel renewal and delete your account. Your rights concerning a period already paid for remain protected. If a provision is unenforceable, the rest continues to apply to the extent permitted by law.

15. Contact

For these terms or a legal notice, write to legal@fiufiuapp.com. For app and purchase support, use support@fiufiuapp.com. For personal-data requests, use privacy@fiufiuapp.com.